Return & Refund Policy - Astro Vastu Setu

📅 Last Updated: October 2025 📦 Return Window: 7 Days from Delivery

We want you to be completely satisfied with your purchase. If you are not happy for any reason, we are here to help. Please read our return & refund policy carefully.

1. Return Eligibility

We accept returns within 7 days of the delivery date. To be eligible for a return, your item must meet all of the following conditions:

The item must be unused and in the same condition you received it.
The item must be in its original packaging with all tags, pouches, and accessories intact.
The return request must be initiated within 7 days of the delivery date.
A valid proof of purchase (Order ID / Invoice) must be provided.

📹 We strongly recommend recording an unboxing video when you receive your package. This helps us quickly verify any claims of damage or missing items and speeds up your return/refund process.

2. Non-Returnable Items

Certain items are not eligible for return, including:

Products that have been used, altered, or damaged by the customer.
Items returned without original packaging or missing accessories.
Gift cards or promotional/complimentary free items.
Items purchased during special clearance or final sale events (if marked non-returnable).

⚠️ Returns initiated after 7 days of delivery will not be accepted under any circumstances.

3. How to Initiate a Return

To start your return process, please follow these steps:

Email us at support@astrovastusetu.com or WhatsApp us at +91 78218 56342 within 7 days of delivery.
Share your Order ID, reason for return, and photos/video of the product.
Our team will review your request and respond within 24–48 hours.
If approved, we will provide return instructions and the return address.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund via email.

If approved, your refund will be processed and a credit will be applied to your original method of payment within:

Payment Method	Refund Timeline
UPI / Wallet	3 – 5 Business Days
Credit / Debit Card	5 – 7 Business Days
Net Banking	5 – 7 Business Days
Razorpay	5 – 7 Business Days

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product due to a manufacturing defect, contact us at support@astrovastusetu.com within 48 hours of delivery with your unboxing video and photos.

We do not offer size/color exchanges at this time.

6. Return Shipping Costs

Return shipping costs are handled as follows:

Defective / Wrong Item Received: Return shipping costs will be borne by Astro Vastu Setu.
Customer-Initiated Returns (Change of Mind): The customer is responsible for return shipping costs. Shipping costs are non-refundable.

7. Contact Us

For any return or refund related queries, please reach out to us:

📧 Email: support@astrovastusetu.com
📞 Phone / WhatsApp: +91 78218 56342
🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Last updated: October 2025